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CANCEL
YOUR CREDIT CARD BEFORE YOU DIE ........
Reported in the Newcastle Evening
Chronicle:
Be sure and cancel your credit cards
before you die! This is so priceless.
And so easy to see happening - customer
service, being what it is today!
A lady died this last September, and
MBNA bank billed her in October and
November for their annual service
charges on her credit card,
And then in December added late fees and
interest on the monthly charge. The
balance that had been £0.00, now is
somewhere around £60.00.
A family member rang MBNA:
Family Member:
'I am calling to tell you that my
grandmother died in September.'
MBNA:
'But the account was never closed and so
the late fees and charges still Apply..'
Family Member:
'Maybe, you should turn it over to your
collections section.'
MBNA:
‘Since it is two months over due, it
already has been.'
Family Member:
‘So, what will they do when they
find out she is dead?'
MBNA:
'Either report her account to the Frauds
Department or report her to The Credit
bureau, maybe both!'
Family Member:
'Do you think God will be upset with
her?'
MBNA:
'Excuse me?'
Family Member:
'Did you just get what I was
telling you . . The part about her Being
dead?'
MBNA:
'Sir, you'll have to speak to my
supervisor.' Supervisor gets on the
phone:
Family Member: 'I'm
phoning to tell you, she died in
September.'
MBNA:
'But the account was never closed and
the late fees and charges still Apply.'
Family Member:
'You mean you want to collect
from her estate?'
MBNA:
(Stammer) 'Are you her solicitor?'
Family Member:
'No, I'm her grandson'
MBNA:
'Could you fax us a death certificate?'
Family Member:
'No problem..'
(fax number is given )
After they get the fax:
MBNA:
'Our system just isn't set up for death.
I don't know what more I can do
To help.'
Family Member:
'Well, if you sort it out,
great! If not, you could just keep
billing her. I don't think she will
care.'
MBNA:
'Well, the late fees and charges will
still apply.'
Family Member:
‘Would you like her new billing
address?'
MBNA:
'That would help.'
Family Member: '
Plot 1049.' Heaton Cemetery , Heaton
Road , Newcastle upon Tyne
MBNA:
'But, that's a cemetery!'
Family Member:
'Well, what the **** do you do
with dead people on your planet? |
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